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Shipping Information

- How long will it take to get my order?

Shipping times vary, depending on location and size of order. Standard turnaround time (from order placement to delivery) for domestic shipments is 10-14 business days; for international shipping it can take 10-60 days, depending on location. There may be times when delivery may take longer, due to production demands. Custom buttons always have production priority. 

Faster turnaround is available for domestic custom orders within the United States for an additional charge and based on availability. Please contact us BEFORE placing your order, if you need your order by a certain date.

- Which shipping method(s) does Button Button use?

DOMESTIC SHIPMENTS:

  • 1-49 1.25" buttons = USPS First Class Parcel
  • 50+ 1.25" (or larger) buttons = USPS Priority Mail
  • 1-100 1" buttons/zipper pulls = USPS First Class Parcel
  • 100+ 1" buttons/zipper pulls = USPS Priority Mail
  • Stickers (up to 50 small or 20 large) = USPS First Class Letter
  • Stickers (50+ small or 20+ large) = USPS First Class Parcel
  • Patches (only) = USPS First Class Parcel
  • 1 Lanyard bundle = USPS First Class Parcel
  • 2+ Lanyard bundles = USPS Priority Mail

INTERNATIONAL SHIPMENTS:

  •  Buttons, patches, lanyards, zipper pulls  = USPS First Class Parcel International
  •  Stickers = USPS First Class Letter International 

Upgrades/expedited shipping is available for both domestic and international shipping. Please contact Button Button for more information BEFORE you place your order, if you want faster shipping than what it is offered (however, please keep in mind that it is not inexpensive, especially for expedited/upgraded international shipping). Button Button may upgrade shipping at our expense, depending on the entire order's value and/or weight. 

- Can I place an order if I am not in the United States?

Yes, but we ask that you please contact us directly to do so, by using the contact form.

Due to constantly rising shipping costs, to locations outside the United States, Button Button would like to make sure you receive an accurate shipping quote for your specific order and that you're not being overcharged.

Please use the contact form and include your shipping address, along with the items you'd like to purchase (name and quantity, please). You will receive an email response within one (1) business day, containing a quote for your entire purchase. If you'd like to purchase at that time, please respond to the email indicating so, and you'll then receive an invoice via PayPal for your order. Apologies for how complicated that seems... it's the most fair way for a very small business to ship internationally at this time.

- Will international customers be able to purchase directly from the site any time soon? 

The website will offer international shipping again in early November 2018.

- What is the Expedited option?

The Expedited item option should be selected if you need your order guaranteed to arrive within the next 4-10 business days. If you have an event coming up in the next two weeks and need your order by then, please select the Expedited option for your item(s) and notate the date needed by during the checkout process. Your order is not guaranteed to arrive by this date if you do not follow these instructions. If you follow these instructions, do not receive your order by the date you need it, and you paid for the expedited option, you will receive a partial refund (appropriate to items ordered and date needed by). 

- Do you offer tracking/insurance?

All orders shipped via USPS Parcel or Priority Mail, domestic & international, have a tracking number attached to them, as of 9/15/15. You should receive your tracking number, via email, once a shipping label is printed for your order (printing the label means that the order is being prepared for shipping). Please allow up to 72 hours for the package to be active within the USPS system. 

Not all international orders will be trackable, even with a tracking number. It depends on if tracking is available from the local postal service, once the order reaches the destination country.

ALL domestic custom orders are insured; all domestic non-custom orders of 50+ 1.25" (or larger)/100+ 1" buttons are also insured. Insurance is NOT available on ANY international orders. 

- When does Button Button ship?

Orders are generally shipped within 3-5 business days of the order being finalized, but can take longer depending on the amount & size of orders currently being processing. Buttons are made and shipped Monday through Friday.

- Does Button Button ship outside the United States? Why is international shipping so expensive?

International shipping is available. Shipping times vary based on location & size of the order. Please be patient as international shipping can take a while and we've had reports of orders taking as long as two months to be received in some cases. 

International shipping charges may seem high, however please consider that it is not inexpensive to ship internationally and shipping price also includes packaging & handling costs.

- It's been over 2 weeks since I ordered! Where's my stuff?! 

Your patience is greatly appreciated. Button Button is a very small business and thus, does not have the luxury of ultra-fast turnaround times like a larger business such as Amazon (which is a product distributor, not a manufacturer). If you have not received your order within three weeks, please contact us using the contact form on this site (and including your order number) or by replying directly to your order confirmation email. Sometimes an order may not import correctly into the order processing software. Sometimes an order may be delayed or lost in the mail. Contacting us directly with your order number is the quickest and most efficient way to come to a solution. 

- If my order is returned to Button Button, will it be reshipped?

Please be VERY careful when entering your shipping address, as packages cannot be re-routed after they are shipped. If you have received an email that your order has shipped, it is too late to change the address.

Unfortunately, due to the cost of shipping & packaging, we cannot reship your order once it is returned to us. However, you can place a new order, to an alternate address, if your address is marked by the carrier as incorrect or insufficient. 

If your order is returned to us for an incorrect/insufficient address OR as a damaged package, you will be refunded for the full price of the items you ordered. If your order is returned marked "refused" or "return to sender" you will be refunded for the price of the items you ordered, minus a 10% restocking fee. This is non-negotiable. 

- I received the wrong order, what gives?

Please contact Button Button with your order number and a description of what was received (packaging, number of buttons, how they were bagged, etc.) within 5 business days of receiving them. If you do not contact Button Button within a week of package receipt, your order is assumed to be correct and no refunds or replacements will be issued.