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Shipping Information

- Which shipping method(s) does Button Button use?

DOMESTIC SHIPMENTS:

  • 1-49 1.25" buttons = USPS First Class Parcel
  • 50+ 1.25" (or larger) buttons = USPS Priority Mail
  • 1-100 1" buttons/zipper pulls = USPS First Class Parcel
  • 101+ 1" buttons/zipper pulls = USPS Priority Mail
  • Stickers (up to 50 small or 20 large) = USPS First Class Letter
  • Stickers (50+ small or 20+ large) = USPS First Class Parcel

INTERNATIONAL SHIPMENTS:

  • All international orders are shipped via USPS First Class International Parcel 

    Expedited Shipping & Processing is available for shipping within the United States, based on availability. Please contact Button Button for more information BEFORE you place your order, if you want faster shipping than what it is offered. Please keep in mind that it is not inexpensive, due to shipping costs. 


    - Why isn't a certain item available to be shipped to my country?

    Due to the constantly increasing costs to ship outside the United States (as well as higher fees for processing international payments), Button Button has had to limit what is offered for international shipping. Most of the items on the website are available for shipping to Canada (as of May 2019). Some items are available for shipping worldwide. Please note that the shipping price (for outside the US & Canada) charged will cover shipping to MOST countries. If there is a large discrepancy in the price you've been charged and the actual cost for shipping, you will be contacted via email. 

      - How often does Button Button ship?

      Orders are generally shipped within 3-5 business days of the order being placed, but can take longer depending on the amount & size of orders currently being processing. Shipping only takes place on weekdays (Monday-Friday). 

      Starting in February 2019, shipping will only take place on Mondays and Fridays, unless the order is upgraded to Expedited Processing & Shipping.

      - How long will it take to get my order?

      Shipping times vary, depending on location and size of order. Standard turnaround time (from order placement to delivery) for domestic shipments (within the United States) is 10-14 business days. International orders vary by location. There may be times when delivery may take longer, due to production demands. Custom buttons always have production priority. 

      Faster turnaround is available for an additional charge, based on availability. Please see below and contact us BEFORE placing your order, if you need your order by a certain date. Be sure to include the items you are looking to order and the date by which you need to receive them.

      - Do you offer tracking/insurance?

      All orders shipped via USPS Parcel or Priority Mail, domestic & international, have a tracking number attached to them, as of 09/15/15. You should receive your tracking number, via email, once a shipping label is printed for your order (printing the label means that the order is being prepared for shipping). Please allow up to 72 hours for the package to be active within the USPS system. 

      Not all international orders will be trackable, even with a tracking number. It depends on if tracking is available from the local postal service, once the order reaches the destination country.

      ALL domestic custom orders are insured; all domestic non-custom orders of 50+ 1.25" (or larger)/101+ 1" buttons are also insured. Insurance is NOT available on ANY international orders. 

      - I need my buttons by a specific date, can Button Button guarantee that?

      Expedited Processing & Shipping is available for an additional fee for orders placed within the United States. The extra price not only includes USPS Priority Shipping, but also allows you to skip ahead of other pending orders.

      If you need your buttons for an event/by a certain date, please use the contact form to ask about Expedited Shipping & Processing. 

      Even if your event is three weeks from now, please utilize the Expedited option to guarantee receipt by the date of your event.

      THIS IS THE ONLY WAY TO GUARANTEE RECEIPT OF YOUR ITEMS BY A SPECIFIC DATE. If you do not use the contact form before ordering, you may not receive your items by the date you need them.

      All Expedited orders will ship via USPS Priority Shipping (generally taking 2-3 business days to arrive, though it can sometimes take up to 5 business days) within two business days of the order being placed.

      If you need your order quicker than that, arrangements may be made, however that is based on availability.

      - Why can't I place a non-bulk button order if I am not in the United States? (UPDATED APRIL 2019)

      Due to the recent large increases in the costs to ship internationally, Button Button regrettably no longer offers the option to place non-bulk orders for shipment outside the United States, via this website. The ability to order in bulk (50+ 1.25” #IllGoWithYou buttons) has been re-added, as of April 2019. Shipping prices for international bulk orders are an estimate based on average cost to ship the specific bulk item internationally, but some countries may cost more (you will be contacted if this is the case, however that is not anticipated to happen frequently). If you have any questions, please use the contact form BEFORE placing your order.

      If you are located outside the United States and would like to place a non-bulk order (bulk = 50+ 1.25” #IllGoWithYou buttons), please use the contact form and include your shipping address, along with the items you'd like to purchase (name and quantity, please). You will receive an email response within three (3) business days, containing a quote for your entire purchase. If you'd like to purchase at that time, please respond to the email indicating so, and you'll then receive an invoice via PayPal for your order. Apologies for how complicated that seems... it's the most economical and fair way for a very small business to ship internationally at this time.

      - What about fees/taxes for international shipments?

      All fees/taxes from your local customs agency are YOUR responsibility as the recipient. Button Button cannot not mark your package as a "gift" and must mark it as "merchandise" for legal reasons.

      If you reject the package because you do not want to pay customs fees/taxes, the order may be returned to Button Button - but that is not a guarantee. If your package is received and all items included are still in sellable condition, you will receive a refund for the price of the items purchased, minus a 15% restocking fee. You will NOT receive a refund for the shipping.

      - It's been over 2 weeks since I ordered! Where's my stuff?! 

      Your patience is greatly appreciated. Button Button is a very small business and thus, does not have the luxury of ultra-fast turnaround times like a larger business such as Amazon (which is a product distributor, not a manufacturer). 

      If you have not received your order within three weeks, please contact us using the contact form on this site (and including your order number) or by replying directly to your order confirmation email. Sometimes an order may not import correctly into the order processing software. Sometimes an order may be delayed or lost in the mail. Contacting Button Button directly with your order number is the quickest and most efficient way to come to a solution. 


      - If my order is returned to Button Button, will it be reshipped?

      Please be VERY careful when entering your shipping address, as packages cannot be re-routed after they are shipped. If you have received an email that your order has shipped, it is too late to change the address.

      Unfortunately, due to the cost of shipping & packaging, we cannot reship your order once it is returned to us. However, you can place a new order, to an alternate address, if your address is marked by the carrier as incorrect or insufficient. 

      If your order is returned to us for an incorrect/insufficient address OR as a damaged package, you will be refunded for the full price of the items you ordered. If your order is returned marked "refused" or "return to sender" you will be refunded for the price of the items you ordered, minus a 15% restocking fee. This is non-negotiable. 


      - I received the wrong order, what gives?

      This happens VERY rarely, but it's possible... humans aren't perfect! :D Please contact Button Button with your order number and a description of what was received (packaging, number of buttons, etc. - pictures are even more helpful) within 5 business days of receiving them. The situation will be handled on a case-by-case basis. If you do not contact Button Button within 5 business days of receiving your order, your order is assumed to be correct and no refunds or replacements will be issued. 


      I received extra items, what gives?

      Sometimes extra goodies are thrown in, just because. Enjoy!