- Which shipping method(s) does Button Button use?
- 1-49 1.25" buttons = USPS First Class Parcel
- 50+ 1.25" (or larger) buttons = USPS Priority Mail
- 1-100 1" buttons/zipper pulls = USPS First Class Parcel
- 101+ 1" buttons/zipper pulls = USPS Priority Mail
- Stickers = USPS First Class Flat/Large Envelope
- Patches (alone) = USPS First Class Flat/Large Envelope
- Lanyards = USPS First Class Parcel
- Water Bottles / Magnets = USPS First Class Parcel
Button Button DOES ship internationally.
However, as of July 1st, 2021 shipping to countries within the EU is no longer available, due to new EU VAT tax laws. This applies to the following countries: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden. If you place an order for delivery in one of these countries, your order will be canceled and refunded to your original method of payment.
There may be shipping delays for orders traveling outside the United States due to the pandemic and political factors related to the USPS, so please be prepared to wait. If you do not receive your order within 30 days, please contact Button Button with your order number.
All international orders are shipped via USPS, as First Class International Parcels.
EXPEDITED SHIPPING & PROCESSING:
*** USPS Shipping Delays ***
Due to USPS shipping delays, expedited guarantees are no longer available. For the sake of safety, trips to the post office are happening less often, so the Expedited Shipping & Processing option is UNAVAILABLE until at least January 2023. Thank you for your understanding.
[Normally, Expedited Shipping & Processing is available for shipping within the United States, based on both item availability and required turnaround time.]
- How often does Button Button ship?
*** COVID-19 Related Shipping Delays ***
Until at least February 2023, orders are only being shipped out twice a week, in the interest of safety. Your order should arrive within 1-2 weeks of being placed, if not sooner. There have been delays with USPS, so time frame guarantees cannot be made. If you have not received your order within 15 days of placing it, please use the contact form and include your order number, to check the status of your order. Thank you!
[Normally, orders are generally shipped within 3-5 business days of the order being placed, but can take longer depending on the amount & size of orders currently being processing.]
- How long will it take to get my order?
As per the USPS website: "Due to limited transportation availability, as a result of nationwide COVID-19 impacts, package delivery times may be extended." Please see above, re: Covid-19 delays.
[Normally, shipping times vary, depending on location and content contained in the order. Standard turnaround time - when current delays aren't a factor - for domestic shipments within the United States is 1-2 weeks. International orders vary by location. There may be times when delivery may take longer, due to production demands. Custom buttons always have production & shipping priority.]
- Do you offer tracking/insurance?
All orders shipped via USPS Parcel or Priority Mail, domestic & international, have a tracking number attached to them, as of 09/15/15. You should receive your tracking number, via email, once your order has shipped. Please allow up to 48 hours for the package to be active within the USPS system.
ALL domestic custom orders are automatically insured. Insurance on non-custom orders is available upon request (prior to purchase), for an additional fee. Insurance is unfortunately unavailable for international orders.
If you would like to add insurance to your package, to protect against damage or loss, please inquire about pricing BEFORE you place your order. Damaged/lost orders will NOT be replaced or refunded, unless insured. [NOTE: Orders which only contain ONLY stickers or ONLY patches are NOT trackable or insurable, unless requested prior to purchase (additional shipping fee will apply).]
Not all international orders will be trackable, even with a tracking number. It depends on if tracking is available from the local postal service, once the order reaches the destination country.
- I need my buttons by a specific date, can Button Button guarantee that?
Unfortunately, orders cannot be guaranteed by a specific date at this time, due to USPS shipping delays (as referenced above).
Normally, Expedited Processing & Shipping is available for an additional fee for orders placed within the United States. The extra price not only includes USPS Priority Shipping, but also allows you to skip ahead of other pending orders.
If you need your buttons for an event/by a certain date, you are asked please use the contact form to inquire about Expedited Shipping & Processing, but please keep in mind that guarantees cannot be made.
All Expedited orders - when this option is available - ship via USPS Priority Shipping (generally taking 2-3 business days to arrive after shipping, though it can sometimes take up to 5 business days) within two business days of the order being placed.
If you need your order quicker than that, arrangements may be made to use another shipping service, however that is based on availability and shipping cost will need to be fully covered by the buyer.
- What about fees/taxes for international shipments?
All fees/taxes from your local customs agency are YOUR responsibility as the recipient. Button Button cannot not mark your package as a "gift" and must mark it as "merchandise" for legal reasons.
If you reject the package because you do not want to pay customs fees/taxes, the order may be returned to Button Button - but that is not a guarantee. If your order is returned to Button Button as a refused/rejected package and all items included are still in sellable condition, you will receive a refund for the price of the items purchased, less a 15% restocking fee. You will NOT receive a refund for the shipping.
- It's been over 2 weeks since I ordered! Where's my stuff?!
Your patience is greatly appreciated. Button Button is a very small business and thus, does not have the luxury of ultra-fast turnaround times like a larger corporate entity such as Amazon (which is a product distributor, not a manufacturer).
If you have not received your order within 15 days of placing your order, please use the contact form on this site (and include your order number). Sometimes an order may not import correctly into the order processing software. Sometimes an order may be delayed or lost in the mail. Contacting Button Button directly with your order number is the quickest and most efficient way to come to a solution.
- If my order is returned to Button Button, will it be reshipped?
Please be VERY careful when entering your shipping address, as packages cannot be re-routed after they are shipped. If you have received an email that your order has shipped, it is too late to change the address.
Unfortunately, due to the cost of shipping & packaging, we cannot reship your order once it is returned to us. However, you can place a new order, to an alternate address, if your address is marked by the carrier as incorrect or insufficient.
If your order is returned to us as a damaged package, you will be refunded for the full price of the items you ordered. If your order is returned marked "incorrect address", "refused", or "return to sender" you will be refunded for the price of the items you ordered, minus shipping and a 20% restocking fee. This is non-negotiable.
- If my order shows as "delivered" but I have not received it, what should I do?
If your order is marked as "delivered" on the USPS website, but you have not received your order, please check with family/roommates to make sure someone else didn't pick up the package for you. Check with neighbors to see if it may have been misdelivered. And contact your local post office to ask them to do a trace on the package, using the tracking number. They can also check with your postal carrier to see if it was hidden in a location on your property or left with a specific person.
Once an order is marked delivered at the address you provided for shipping, it will not be replaced or refunded.
- I received the wrong order/I'm missing an item, what gives?
This happens VERY rarely, but it's possible... humans aren't perfect! Please contact Button Button with your order number and a description of what was received (packaging, number of buttons, etc. - pictures are even more helpful) within 3 business days of receiving them. The situation will be handled on a case-by-case basis. If you do not contact Button Button within 3 business days of receiving your order, your order is assumed to be correct and no refunds or replacements will be issued.
- I received extra items... was this a mistake?
Sometimes extra goodies are thrown in, either because you donated buttons, wrote a rad note in the order form, or because I'm having a good day and want to pass that along to you in a tangible form. Enjoy! :)